Warranty Terms for Frankromello Shoes

Warranty Coverage:

1. Frankromello Shoes provides a limited warranty that covers manufacturing defects and workmanship issues in our footwear products. This warranty is applicable to the original purchaser within India and is non-transferable.

Warranty Duration:

2. The warranty period for our footwear products varies depending on the specific product. Please refer to the product description or packaging for the exact warranty duration. The warranty starts from the date of purchase.

Covered Defects:

3. Our warranty covers defects in materials and craftsmanship, including issues like faulty stitching, sole separation, adhesive failure, and other manufacturing defects that directly affect the functionality and performance of the footwear.

Exclusions:

4. The warranty does not cover damages caused by normal wear and tear, improper usage, accidents, negligence, misuse, unauthorized repairs or modifications, exposure to extreme conditions, or any damage not directly resulting from a manufacturing defect.

Warranty Claim Process:

5. To initiate a warranty claim, please contact our customer support team within the warranty period. Provide your order details, product information, and a detailed description of the defect. We may request supporting documentation, such as photographs, to assess the claim.

Remedies:

6. If a valid warranty claim is approved, we will, at our discretion, repair the defective footwear, replace it with the same or a similar product, or provide a store credit or refund equivalent to the original purchase price. The remedy offered will depend on the nature and extent of the defect.

Return Shipping:

7. If a return is necessary as part of the warranty claim, we will provide instructions for returning the product. The customer is responsible for the cost of shipping the item back to us, and we will cover the cost of shipping any replacement product back to the customer.

Limitation of Liability:

8. Our liability under this warranty is limited to the remedies mentioned above. We are not liable for any indirect, incidental, or consequential damages arising from the use of our footwear products.

Governing Law and Jurisdiction:

9. These warranty terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from the warranty claim shall be subject to the exclusive jurisdiction of the courts in India.

Please note that these warranty terms are subject to change without prior notice. For the most up-to-date warranty information, kindly refer to our website or contact our customer support team.